1. **Introduction**

- Welcome to Wash Fix. By booking our services, you agree to comply with and be bound by the following terms and conditions of service. Please read these terms carefully.

2. **Booking and Cancellation**

- To schedule an exterior cleaning service, customers must book an appointment through our official website, phone, or other approved channels.

- A minimum notice of 24 hours is required for cancellations or rescheduling of appointments. Failure to provide timely notice may result in a cancellation fee.

3. **Payment Terms**

- Payment for services rendered is due within 7 days of completion of the service unless otherwise agreed upon.

- Payments can be made via cash, credit/debit card, bank transfer, or other approved payment methods.

- Late payments may be subject to additional charges and interest as permitted by law.

4. **Weather Conditions**

- All services provided by Wash Fix are subject to weather conditions. In the event of inclement weather, we reserve the right to reschedule the appointment for a time that is mutually convenient.

5. **Preparation of Property**

- Prior to the commencement of cleaning, customers are responsible for removing all garden furniture from patios and all vehicles from driveways to ensure unobstructed access to the areas requiring cleaning.

- Failure to prepare the property may result in additional charges or limitations in the scope of services provided.

6. **Scope of Services**

- Our exterior cleaning services include, but are not limited to, jet washing, window cleaning, gutter cleaning, roof cleaning, facias & soffits, render cleaning, chemical treatments and soft washing.

- The specific details of the services to be provided will be agreed upon at the time of booking and will be outlined in the service agreement or invoice.

7. **Liability**

- While we take every precaution to ensure the safety of your property, Wash Fix shall not be held liable for any damages that occur due to pre-existing conditions, improper installation, or other factors beyond our control.

- Customers are responsible for notifying our team of any fragile or delicate items that require special care during the cleaning process.

8. **Satisfaction Guarantee**

- We strive for customer satisfaction and will make every effort to ensure the quality of our services meets your expectations.

- If you are not satisfied with the results of our cleaning services, please contact us within 48 hours of the completion of the service.

We do not offer refunds but will repeat the service to your satisfaction.

9. **Complaints**

- Any complaints can be directed to mike@wash-fix.co.uk.

We take customer feedback seriously and will address any concerns promptly.

10. **Insurance**

- Wash Fix holds £5 million in public liability insurance to provide our customers with added peace of mind.

11. **Amendments to Terms**

- Wash Fix reserves the right to amend these terms and conditions at any time without prior notice. Any changes will be posted on our website and will become effective immediately upon posting.

12. **Governing Law**

- These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom.

13. **Contact Information**

- For any questions or concerns regarding these terms of service, please contact us at:

- Wash-Fix

- Phone: 07799 880022

- mike@wash-fix.co.uk

By booking our services, you acknowledge that you have read, understood, and agree to abide by these terms and conditions.

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